Update - We have had some breakthroughs in the backend to generally speed up all rankings related features, though there are still occurences of prolonged loading times.

We are continuing to work on this from all angles!
Jun 14, 14:09 CEST
Monitoring - The switch to the parent based rankings (by default) has been completed. There is still some restructuring work to be done for the database though, so for now the loading times are still expected to remain quite high, unfortunately.

We thank you again for your patience and hope to have this solved asap!
May 24, 12:09 CEST
Identified - In light of certain changes made by Amazon (and because we feel it makes more sense anyway), we are preparing a switch in how Rankings are displayed for your products.

Currently, under "Rankings", as well as "Current Ranking" in your product dashboards, Sellics shows the specific ranking of the Child ASIN (variation) you are looking at. This specific child ASIN is, however, often not actually ranking for the respective keywords. This makes it look like your product is not found, when in truth customers simply find another variation in the search results, which basically leads to the same outcome.

Sellics will therefore soon, by default, only show rankings of the best ranked variation for each child ASIN. This is quite a big structural change in our backend and will require a few days to complete - it may also lead to increased loading times for keyword data.

Apoligies for any inconvenience caused by this and thank you for your patience!
Apr 11, 12:18 CEST

About This Site

This page will keep you up to date about any major outages of all Sellics Seller Edition tools.

As ever, we are sorry for any inconvenience and thank you for your patience.
We are working hard to avoid these scenarios and fix them rapidly when they arrive!

Sellics Seller Edition Operational
Overall System ? Operational
Cockpit Operational
Sales & Profit Operational
PPC Manager Operational
Keyword Rankings Operational
Reviews Operational
Spy Operational
Buy Box & Hijacker Alert Operational
Inventory Operational
Performance ? Operational
Product Dashboard ? Operational
Other Functionalties / 3rd Party Systems ? Operational
Niche Analyzer & Product Detector Operational
Sellics Vendor Edition Operational
Overall System ? Operational
Reviews & Questions Operational
Content & SEO Operational
AMS Operational
Buy Box Operational
Product Management Operational
Other Functionalties / 3rd Party Systems ? Operational
Sonar Operational
Free Page sonar-tool.com Operational
Sonar Chrome Plugin Operational
XRAY Operational
XRAY Chrome Plugin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019
Resolved - The incident has been resolved and the PPC Manager is fully operational again in Firefox
Jul 19, 12:42 CEST
Identified - Campaigns and filters in the PPC Manager are currently not accessible through Firefox. Please use Chrome as long as the issue persists.
Jul 19, 11:20 CEST
Jul 18, 2019

No incidents reported.

Jul 17, 2019
Resolved - This incident has been resolved.
Jul 17, 15:23 CEST
Investigating - Profit data is missing in the mobile app.
Our team is evaluating the situation and working on a fix.
Thank you for the patience
Jul 11, 11:26 CEST
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - This incident has been resolved.
Jul 12, 13:04 CEST
Investigating - We are working on addressing this thank you for the patience.
Jul 10, 11:04 CEST
Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 11:24 CEST
Monitoring - The issue has been solved and the missing data should appear within the next 1-2 hours.
Jul 10, 17:26 CEST
Investigating - Our soon-to-be-old Profit 01 database is experiencing some issues as we continue the process of moving towards Profit 02, which includes a database switch for other features that use sales/cost data as well, such as the Cockpit or Product Dashboard. These features currently still use the data from Profit 01 and are therefore also affected by this issue.

Our team is working on a solution. We apologize for the inconvenience and thank you for the patience!
Jul 9, 10:19 CEST
Jul 8, 2019
Resolved - The issue has been resolved.
Jul 8, 18:05 CEST
Update - We are continuing to monitor for any further issues.
Jul 8, 15:10 CEST
Monitoring - The system is back for most users and marketplaces but might still show some loading issues on the Profit tool for some marketplaces.
Jul 8, 15:09 CEST
Identified - We are experiencing issues that restrict the access to the systems. Our tech team is working on the problems with high priority.
Jul 8, 12:24 CEST
Jul 7, 2019

No incidents reported.