Monitoring - Der Chrome Store hat einige Editionen des XRAY Browser Plugins (SA, PLJ, VIP) vorübergehend deaktiviert.

Wir sind in Kontakt mit Google und versuchen alle Forderungen ausfindig zu machen und bald möglichst umzusetzen, sodass diese Editionen hoffentlich bald wieder aktiviert werden.

In der Zwischenzeit könnten Sie auch unsere "Nischenanalyse" innerhalb der Sellics Seller Edition nutzen, welches man ohne Risiko 2 Wochen lang kostenlos testen kann und quasi die gleiche Funktion wie XRAY darstellt.

Entschuldigen Sie bitte etwaige Unannehmlichkeiten.
Jan 25, 11:59 CET

About This Site

This page will keep you up to date about any major outages of all Sellics Seller Edition tools.

As ever, we are sorry for any inconvenience and thank you for your patience.
We are working hard to avoid these scenarios and fix them rapidly when they arrive!

Sellics Seller Edition Operational
Overall System   ? Operational
Cockpit   Operational
Sales & Profit   Operational
PPC Manager   Operational
Keyword Rankings   Operational
Reviews   Operational
Spy   Operational
Buy Box & Hijacker Alert   Operational
Inventory   Operational
Performance   ? Operational
Product Dashboard   ? Operational
Other Functionalties / 3rd Party Systems   ? Operational
Niche Analyzer & Product Detector   Operational
Sellics Vendor Edition Operational
Overall System   ? Operational
Reviews & Questions   Operational
Content & SEO   Operational
AMS   Operational
Buy Box   Operational
Product Management   Operational
Other Functionalties / 3rd Party Systems   ? Operational
Sonar Operational
Free Page sonar-tool.com   Operational
Sonar Chrome Plugin   Operational
XRAY Operational
XRAY Chrome Plugin   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2019

No incidents reported today.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019
Resolved - This incident has been resolved.
Feb 12, 11:09 CET
Update - We are continuing to work on a fix for this issue.
Feb 12, 10:16 CET
Identified - We are aware of missing profit data in the cockpit and profit section of the tool. Our team is working on a fix thank you for the patience.
- - -
Wir untersuchen gerade fehlende Profitdaten für Nordamerika. Wi arbeiten daran sie so schnell wie möglich zurückzubringen. Vielen Dank für die Geduld
Feb 12, 09:58 CET
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Resolved - This incident has been resolved.
Feb 8, 14:55 CET
Monitoring - The issue appears to be resolved. We will continue to monitor this closely though for now.
Feb 8, 14:55 CET
Investigating - Due to an outage with our third party billing software, our account management page is nonfunctional. This includes payment and alternations of subscriptions.
Our team is working on this and we will provide updates as they are available.
We apologize for the inconvenience.
For urgent or time sensitive account requests, please contact support us via support@sellics.com or the chat button in your account.

***
Durch einen Ausfall bei unserem Zahlungsdienstleister werden derzeit keine Accountinformationen angezeigt. Änderungen am Paket oder der Zahlweise sind dadurch kurzfristig nicht möglich. Wir setzen alles daran, um dies in kurzer Zeit wieder zu ermöglichen.
In dringenden Fällen kontaktieren Sie uns bitte über den Chat (unten rechts) oder support@sellics.com.
Bitte entschuldigen Sie die Unannehmlichkeiten
Feb 8, 10:37 CET
Resolved - This incident has been resolved.
Feb 8, 10:43 CET
Update - We are continuing to work on a fix for this issue.
Feb 8, 10:42 CET
Identified - There are currently a few issues in the PPC Manager's Optimize feature such as not being able to add (negative) keywords to adgroups. We are looking into this and will resolve them as quickly as possible.

As ever, we are sorry for any inconvenience. On the bright side, we have finished everything on our side with regards to automating Amazon's new targeting campaigns, and are now just waiting for Amazon to resolve certain issues with their new API.
Jan 18, 17:45 CET
Feb 7, 2019

No incidents reported.

Feb 6, 2019
Resolved - All Sponsored Products campaigns of all types can be automated now!
Feb 6, 15:09 CET
Monitoring - Amazon's API should be ready now and we will resume automation this night (5-6. Feb), while still closely monitoring everything!
Feb 5, 16:37 CET
Investigating - Data from new campaigns containing the new targeting options (Keyword & ASIN Targets) can currently only be optimized in Sellics - and not yet automated.

This affects all campaigns that were created after mid November - irrespective of whether they are (currently) using the new targeting features or not.

On our side we prepared everything to enable automating these new campaigns, but are just waiting for Amazon's API team to resolve some final issues with their new API.

The API team have not given us a specific ETA, but we are told it is a prriority of theirs.

As ever, we thank you for your patience!

You can find more information about Amazon's new targeting feature in our Blog:
https://sellics.com/blog-amazon-update-new-product-targeting-for-sponsored-products


---------------------Deutsch (German)-----------------------

Daten von neu erstellten Kampagnen, welche Amazons neue Targeting Möglichkeiten beinhalten (Keywords & ASINs), können derzeit in Sellics nur optimiert, nicht aber automatisiert werden.

Dies betrifft alle Kampagnen, die nach Mitte November erstellt wurden - unabhängig davon, ob sie (derzeit) die neuen Targeting Funktionen verwenden.

Auf unserer Seite ist die Automatisierung bereits startklar - wir warten nur noch darauf, dass Amazons API Team gewisse Fehler behebt, die eine Automatisierung derzeit verhindern.

Mehr zu den neuen Targeting Funktionen erfahren Sie hier:
https://sellics.com/de/blog-amazon-update-neues-produkt-targeting-for-gesponserte-produkte
Nov 21, 11:36 CET
Feb 4, 2019
Resolved - This incident has been resolved.
Feb 4, 13:10 CET
Monitoring - Latest response from Amazon's API team:

"The main issues should be fixed by now but you might experience some performance issues while requesting reports. We are currently scaling up the fleet to support the current load.

I will sent out a notification once the reporting service is working as expected. I will keep this ticket open for now."

Indeed the reports seem to be fixed, but we will continue to monitor this closely for now before turning on the automation again.
Feb 1, 11:40 CET
Identified - Amazon's PPC API team has notified us of the following situation for European Seller Centrals (including India):

"Advertising API – Reporting Service Impacted in EU
Dear Customer, This is a notification to alert you to the service-impacting situation currently affecting the availability of reports for Sponsored Products in the EU region (UK, FR, DE, IT, & ES). The cause of the problem has been identified and we are currently working toward a resolution. At this time, we do not have an estimated time for a full return of reporting service availability. We will continue to send regular updates by email to keep you informed of the status and to let you know when service has been fully restored. We appreciate your patience while we work to resolve this situation, and apologize for the inconvenience of this temporary service interruption."

As long as the API's data reporting service is experiencing these issues, Sellics is keeping the automation turned off and recommends making any changes in your EU Seller Central.

We will update this page as soon as we hear from them. We apologize for any inconvenience!
Jan 28, 17:23 CET